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FAQ's

How do I wipe the cache partition?

This is the partition where Android stores frequently accessed data and app components. Wiping the cache does not affect personal data. It simply gets rid of the existing cached data there, which is automatically rebuilt as you continue using the device.

The cache partition stores some data from the apps installed on the device to improve access to the Apps. Sometimes the data is cluttered or outdated. Wiping the cache partition is different from clearing individual app caches. It is recommended to clear this partition from time to time and after system updates.

This process may take anywhere from a few seconds to several minutes. To wipe the cache partiton, follow these steps:

  1. Begin with the device turned off.
  2. Power the device on while holding the Volume Down and Power buttons. Note: Depending on your device, you may need to press Volume Up and Power.
  3. Once the logo appears on the screen, release ONLY the Power button.
  4. If you see FTM (Field Test Mode) or FTD (Field Test Display) on the screen instead of the Android System Recovery Menu, repeat Step 1 and alternate the Volume key combination for Step 2.
  5. Use the Volume Up/Down Keys to navigate the Android System Recovery Menu.
  6. Navigate to "Wipe Cache Partition."
  7. Press the Power button to execute the action. Depending on the flavor of the operating system, you may have to choose "YES" and then press the Power button to execute the action.
  8. After the action is executed and the recovery menu is reset, navigate to "Reboot System Now."
  9. Press the Power button to reboot the phone normally and exit the Android System Recovery Menu.

The device may take 30 seconds or longer to reboot after going through the Wipe Cache Partition process. It can start the Optimizing App process, especially after system updates.

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