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SIMPLE Mobile Account Help
FAQ's
- How do I activate online?
- How do I activate, add benefits and check my account info from any phone?
- Is there an activation fee?
- How do I find my Serial Number?
- If my service has been deactivated because I didn't pay my bill, do I need to purchase a new SIM card to reactivate my service?
- Do I need to manually program the phone?
- How do I configure the settings on my SIMPLE Mobile phone?
- How can I activate my eSIM with Simple Mobile?
- Which devices can I bring to Simple Mobile using eSIM?
- If I have trouble activating my device with an eSIM, how can I get help?
- What does it mean when a device has a Dual SIM with an eSIM?
- Can I upgrade an active Simple Mobile device with a physical SIM to a device that's eSIM-compatible?
- How can I add a service plan to my eSIM line?
- Can I activate an eSIM on my Dual-SIM with an eSIM-capable phone without a physical SIM?
- Do both phone numbers on my eSIM-capable device have to be under the same account?
- What plan should I pick when bringing my own device using an eSIM?
- How do I know if my iPhone is eSIM-compatible?
- What are the benefits of having a device with an eSIM activated?
- Can I transfer my phone number to an eSIM line?
- What phone number do I get when I bring my device to Simple Mobile using an eSIM?
- How do I activate an iPhone with an eSIM if I don’t have access to a Wi-Fi network?
- What should I do if my phone is lost or stolen with an active eSIM?
- What is an eSIM?
- Will activating an eSIM "lock" my phone to Simple Mobile?
- How long will it take to connect to Simple Mobile for the first time after signing up using an eSIM?
- What happens to my service plan if I erase my eSIM?
- How will I know I'm connected to Simple Mobile after I sign up using an eSIM?
- Can I have a phone number for a physical SIM card and a phone number for an eSIM on the same device?
- Can I transfer my Simple Mobile phone number associated with a physical SIM to the eSIM on the same device?
- How can I manage my account after I bring my own device to Simple Mobile using an eSIM?
- Can I upgrade a device that is active with an eSIM?
- I want to change my number to something else, can I do that?
- Is transferring phone numbers from other carriers possible?
- Will my 4G LTE, GSM phone work with your service?
- Can I bring my own phone number?
- How long does it take to move my existing phone number to SIMPLE Mobile?
- I have a mobile number I received as part of a bundled package. Can I move this phone number to SIMPLE Mobile and leave the other numbers as part of the bundle?
- Can I move my existing landline phone number to SIMPLE Mobile?
- I want to move my existing mobile number to SIMPLE Mobile, but I'm being told it's "not eligible" or "Not Valid for Transfer." Why is that?
- Helpful Tips to Find Your Current Provider's Info needed to Port:
- How do I find my Cricket Wireless Account Info needed to Port my number?
- How do I find my T-Mobile Account Info needed to Port my number?
- How do I find my Boost Mobile Account Info needed to Port my number?
- How do I find my Metro-PCS Account Info needed to Port my number?
- How do I find my AT&T account info needed to port my number?
- Which devices are compatible with Advanced Messaging (RCS)?
- Will Advanced Messaging (RCS) work while I'm roaming off the Simple Mobile network?
- If I bring a smartphone to Simple Mobile from another carrier, will I be able to use Advanced Messaging (RCS)?
- How much does Advanced Messaging (RCS) cost?
- My “Chat Features” option does not say “Connected.” What do I do now?
- What is Advanced Messaging?
- Will Advanced Messaging (RCS) work with all Wi-Fi connections?
- Can I activate my phone through 611611?
- How does 611611 work?
- How do I find my Due Date?
- How do I find the nearest dealer?
- What should I do if I send the wrong Keyword to 611611?
- How do I sign up for Simple Mobile Rewards?
- Can I check my Rewards points via 611611?
- How can I add a service plan PIN through 611611?
- Where can I find the International Long Distance (ILD) access number?
- How do I enroll my credit or debit card in Auto Pay?
- Will 611611 services work for all phones in my family plan, is there any restriction?
- Can I text 611611 in case of an emergency?
- Will 611611 charge me minutes if I send a text message?
- How many times a day can I use my 611611 service?
- How do I look up a handset Tutorial on my device?
- How do I set up Wi-Fi on my phone?
- How do I check my data usage?
- How can I locate the nearest retailers?
- How do I update my data settings?
- How do I block unwanted calls?
- How do I set up my Voicemail?
- How can I check the status of an order?
- What is Simple Mobile Cloud?
- Why should I use Simple Mobile Cloud?
- Who qualifies for access to the Simple Mobile Cloud?
- What do I see on the home screen?
- What are the system requirements for Simple Mobile Cloud?
- What content can I view?
- What content can I back up?
- How do I back up my phone?
- How do I restore content to my phone?
- How do I upload files to the Simple Mobile Cloud?
- How can I download files from the Simple Mobile Cloud?
- How does the backup work?
- Is there a way to view my Simple Mobile Cloud content on my TV?
- How can I delete files from the Simple Mobile Cloud?
- How do I create Photo Albums?
- How do I favorite content?
- How do I create or add to Playlists?
- Can I play music while still navigating through the Simple Mobile Cloud?
- Can I tell the Simple Mobile Cloud what and how to back up my device?
- What is the maximum number of contacts?
- Is Click-and-Drag supported for Android and iOS?
- Is folder/file management supported by Android and iOS?
- When will I lose my Cloud service?
- How do I check my current usage?
- Can I send or receive text messages with a Wireless Broadband Plan?
- When do plans expire?
- What value-added features are available on my SIMPLE Mobile service?
- What happens if I don't add funds within 90 days?
- To manage your account online:
- Can I send international text messages on my SIMPLE Mobile Plan?
- Can I send MMS messages internationally?
- Does my Plan include 3-way calling?
- Which Wireless Broadband plan is right for me?
- How do I find out what my data usage is on my Wireless Broadband plan?
- Can I switch my Wireless Broadband Plan over right away?
- Can I switch my unlimited nationwide Talk and International text plan to a Wireless Broadband Plan or vice versa?
- Which devices can I use with the Wireless Broadband Plan?
- I don't own a Tablet. Can I use the Wireless Broadband Plan on my smartphone?
- How is this Wireless Broadband Plan different from Wi-Fi?
- How do I use a Wireless Broadband plan with my computer?
- Will my data roll over to the next month with the Wireless Broadband Plan?
- Will I be able to send or receive picture messages with the Wireless Broadband Plan?
- I'm going through my data on my Wireless Broadband Plan too quickly, what would you recommend I do to use less?
- Is my Wireless Broadband Plan tied to a phone number?
- Do the Wireless Broadband Plans require an special SIM card?
- How do I add a service plan PIN via text message?
- How do I change my service plan?
- How do I get more data on my Wireless Broadband Plan?
- What happens when I reach my data allowance on my Wireless Broadband Plan?
- How can I setup automatic payments on my Wireless Broadband Plan to keep my data active?
- When will my Wireless Broadband Plan expire?
- To get account info and usage via SMS:
- Will I be able to send or receive voice calls with the Wireless Broadband Plan?
- What happens if I have one line on Auto Pay and another line that’s not?
- How many extra lines can get the discount on my account?
- When will proration occur?
- What is the Multi-Line Discount?
- What happens if someone on my account wants to opt out?
- Are all lines eligible for this discount?
- Are the plans shared or individual?
- When can I add an additional line?
- How does the Multiline Discount work if I am an existing Simple Mobile customer joining another Simple Mobile account to receive the Multiline Discount?
- How does the Multiline Discount work if I am a new customer joining an existing account?
- When is payment due?
- Can I pay for only one line on the account?
- Can a line be removed?
- Can I use a different payment source for each enrollment on my account?
- Does my account qualify for the Multi-Line Discount if everyone on my account has different plans?
- Can the Multi-Line Discount be combined with another discount?
- Does the Auto Pay Discount still apply now that I have the Multi-Line Discount?
- If a line can be added at any time, won’t each line have a different Service End Date?
- How does proration work?
- What are the SIMPLE Mobile Phone Upgrade Plans?
- How do the SIMPLE Mobile Phone Upgrade Plans work?
- What benefits and features will I get with a Phone Upgrade Plan?
- Can I increase or decrease my current plan?
- What happens if I didn’t get my points this month?
- How do I check my current phone upgrade discount points?
- What phones are available for purchase with my upgrade discount points?
- Can I add this plan with my existing SIMPLE Mobile airtime plan?
- Can I increase my 4G LTE data allotment?
- How do I cancel my phone upgrade plan?
- How are the SIMPLE Mobile Upgrade Plans different from other Unlimited Plans?
- If I use a different Unlimited or Pay As You Plan during the 18 months, will I lose my Upgrade Points?
- How many points do I need in order to be eligible for a phone upgrade?
- What is the Upgrade Discount amount I will get once I reach my 18 points?
- How do I get International Long Distance?
- Which countries are included in the International Long Distance plans?
- What happens if I need to call more than 15 unique numbers on the International Long Distance plan?
- What's the difference between the two International Long Distance options?
- Does unused International Long Distance balance roll over to the next billing period?
- How do I make International calls from the U.S.?
- Does my SIMPLE Mobile Plan support International Roaming?
- Does it work with any plan?
- How does the $10 Pay As You Go*** International Long Distance card card work?
- Does unused balance carry over to the next billing period?
- What locations/destinations are included?
- How do I find out the rates to specific countries/destinations?
- What is the difference between the $10 Pay As You Go*** card and the International Long Distance plans?
- Can I add more than one $10 Pay As You Go*** card a month?
- Can I share my $10 Pay As You Go*** balance on someone else’s phone?
- What if I have both the $10 Pay As You Go*** Card and an International Long Distance plan at the same time?
- Does the balance expire?
- How long does it take to unlock my device for another carrier?
- How do I unlock my personal T-Mobile device?
- I bought my phone at Walmart and was advised that it was unlocked. What do they mean by that?
- I spoke with a customer care agent, and they told me if I purchase a device from your company, I could unlock it. How can I do that?
- Why is it going to take an additional 2 business days for the unlocking instructions to be sent to my email?
- I never received the unlocking instructions email. What should I do?
- Can you unlock my phone without sending an email?
- Can you send me the unlocking code via SMS?
- I have been with your company for several years and cannot unlock my phone. Is there an exception for longtime customers?
- I paid the full price for my phone. Why can’t I unlock it?
- My iPhone is not from your company, so why is it locked by your company?
- Can I unlock my phone since your company has no coverage in my area?
- Can I pay a fee to unlock my phone before the allotted time frame?
- What if my phone cannot be unlocked?
- How can I get my iPhone unlocked by a carrier?
- It looks like my phone is trying to send/receive pictures or MMS but then it stops or errors out. What's wrong?
- I cannot send picture or my multimedia messaging (MMS) does not appear to be working.
- Instant messaging (IM) does not appear to be working.
- Text Messaging (SMS) is not working - I get a "Message blocked" response every time I try to send a text message?
- My phone is not listed in the programming guide. How do I get it programmed for Web/MMS?
- I am having trouble with Picture Messaging (MMS)
- My MMS used to work and now it doesn't! Why is that?
- What is the difference between "Approved" and "Unsupported" Phones?
- I am looking at several different phones, which one should I choose?
- Where can I purchase a tablet?
- I have a 3G iPad, will it work with the Wireless Broadband Plan?
- Are SIMPLE Mobile Phones hearing aid compatible?
- Can I use my own phone with SIMPLE Mobile's service?
- Can I use my own tablet with SIMPLE Mobile's service?
- Where can I find information on my phone's functions and features?
- How can I get a user guide for my phone?
- Where can I buy a SIMPLE Mobile phone?
- What phone models does SIMPLE Mobile offer?
- What additional features are included with a new SIMPLE Mobile phone?
- Where can I find my phone's Serial Number?
- What should I do if I move to another city and need to change to a new local number?
- What accessories does Simple Mobile offer?
- Are any accessories included with my Simple Mobile phone?
- Will my SIMPLE Mobile phone roam?
- How do I know if I will need a Simple Mobile BYOP SIM?
- How do I activate my Simple Mobile BYOP service?
- What is GSM?
- What should I do if I brought a new SIM card and want to transfer the service from my previous SIM card?
- How can I obtain Simple Mobile LTE BYOP service?
- How do I know which SIM to use from my Simple Mobile BYOP Activation Package?
- How do I know if my phone is compatible with Simple Mobile's BYOP Program?
- How do I insert my new SIM card into my device?
- What is BYOP?
- Important update regarding COVID-19
- Are you offering anything for customers who need to call families overseas?
- How is the network functioning?
- How can I make a payment online?
- How are you helping us order devices online?
- What if my plan does not include mobile hotspot?
- Are you helping with data allotment?
- Do you have financial assistance available?
- Why did my enhanced benefits change?
- Are you giving free service to those impacted by COVID-19?
- What activities work best on a 4G network?
- How will I know if my city has 4G LTE coverage on SIMPLE Mobile network?
- What is roaming?
- Do you offer 4G LTE service?
- What services can I use when roaming in Puerto Rico on the SIMPLE Mobile Network?
- Is roaming available on the SIMPLE Mobile Network in Puerto Rico?
- What if 4G or LTE isn't available in my area yet?
- Where does SIMPLE Mobile offer 4G/LTE coverage?
- What phones work with SIMPLE Mobile 3G / 4G / LTE?
- What does it mean for most customers with a 4G-LTE-capable device?
- How do I know whether I am using 4G LTE service?
- What if I'm using my LTE device in a market where LTE is not available?
- How fast is 4G LTE on SIMPLE Mobile?
- Will my Wireless Broadband service work overseas?
- Why is 4G not available in my area yet?
- What happens to my 3G call if I leave the 3G area?
- My phone specs say 1700Mhz 4G LTE. Will I get 4G speeds with your service?
- Where does SIMPLE Mobile have coverage?
- What will I notice when on a 4G / LTE network?
- Do I have to sign a contract?
- What is 3G?
- Do I get charged for 411 calls?
- Is there an early termination fee?
- How do I contact Customer Care & Technical Service?
- What time is customer support open?
- What data speeds will I receive when in Puerto Rico?
- What is SIMPLE Mobile?
- What is the SIMPLE Mobile Unlocking Policy?
- What is 4G LTE?
- What is GSM?
- Do you offer 4G LTE service?
- Does SIMPLE Mobile charge tax on my order?
- Notes and Disclaimers
- What is the Do Not Call list? And is it effective?
- How to block spam calls?
- How can I report a Robocall?
- Why do robocalls hang up?
- Why am I getting so many spam calls?
- How to identify and avoid spam calls/robocalls.
- Are robocalls illegal?
- What are robocalls or spam calls?
- What happens if you answer a spam call?
- What are the different types of spam calls or robocalls?
I paid the full price for my phone. Why can’t I unlock it?
Your device cannot be unlocked because it was branded by the manufacturer. This means that your device can ONLY be used by one brand.
If you would like to see if your device is eligible to be unlocked, visit our Unlock Policy page.
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