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SIMPLE Mobile Account Help
FAQ's
- How do I activate online?
- How do I activate, add benefits and check my account info from any phone?
- Is there an activation fee?
- How do I find my Serial Number?
- If my service has been deactivated because I didn't pay my bill, do I need to purchase a new SIM card to reactivate my service?
- Do I need to manually program the phone?
- How do I configure the settings on my SIMPLE Mobile phone?
- How can I activate my eSIM with Simple Mobile?
- Which devices can I bring to Simple Mobile using eSIM?
- What does it mean when a device has a Dual SIM with an eSIM?
- Can I upgrade an active Simple Mobile device with a physical SIM to a device that's eSIM-compatible?
- How can I add a service plan to my eSIM line?
- Can I activate an eSIM on my Dual-SIM with an eSIM-capable phone without a physical SIM?
- Do both phone numbers on my eSIM-capable device have to be under the same account?
- What plan should I pick when bringing my own device using an eSIM?
- How do I know if my iPhone is eSIM-compatible?
- What are the benefits of having a device with an eSIM activated?
- Can I transfer my phone number to an eSIM line?
- What phone number do I get when I bring my device to Simple Mobile using an eSIM?
- How do I activate an iPhone with an eSIM if I don’t have access to a Wi-Fi network?
- What should I do if my phone is lost or stolen with an active eSIM?
- What is an eSIM?
- Will activating an eSIM "lock" my phone to Simple Mobile?
- How long will it take to connect to Simple Mobile for the first time after signing up using an eSIM?
- What happens to my service plan if I erase my eSIM?
- How will I know I'm connected to Simple Mobile after I sign up using an eSIM?
- Can I have a phone number for a physical SIM card and a phone number for an eSIM on the same device?
- Can I transfer my Simple Mobile phone number associated with a physical SIM to the eSIM on the same device?
- How can I manage my account after I bring my own device to Simple Mobile using an eSIM?
- Can I upgrade a device that is active with an eSIM?
- I want to change my number to something else, can I do that?
- Is transferring phone numbers from other carriers possible?
- Will my 4G LTE, GSM phone work with your service?
- Can I bring my own phone number?
- How long does it take to move my existing phone number to SIMPLE Mobile?
- I have a mobile number I received as part of a bundled package. Can I move this phone number to SIMPLE Mobile and leave the other numbers as part of the bundle?
- Can I move my existing landline phone number to SIMPLE Mobile?
- I want to move my existing mobile number to SIMPLE Mobile, but I'm being told it's "not eligible" or "Not Valid for Transfer." Why is that?
- Helpful Tips to Find Your Current Provider's Info needed to Port:
- How do I find my Cricket Wireless Account Info needed to Port my number?
- How do I find my T-Mobile Account Info needed to Port my number?
- How do I find my Boost Mobile Account Info needed to Port my number?
- How do I find my Metro-PCS Account Info needed to Port my number?
- How do I find my AT&T account info needed to port my number?
- Which devices are compatible with Advanced Messaging (RCS)?
- Will Advanced Messaging (RCS) work while I'm roaming off the Simple Mobile network?
- If I bring a smartphone to Simple Mobile from another carrier, will I be able to use Advanced Messaging (RCS)?
- How much does Advanced Messaging (RCS) cost?
- My “Chat Features” option does not say “Connected.” What do I do now?
- What is Advanced Messaging?
- Will Advanced Messaging (RCS) work with all Wi-Fi connections?
- Can I activate my phone through 611611?
- How does 611611 work?
- How do I find my Due Date?
- How do I find the nearest dealer?
- What should I do if I send the wrong Keyword to 611611?
- How do I sign up for Simple Mobile Rewards?
- Can I check my Rewards points via 611611?
- How can I add a service plan PIN through 611611?
- Where can I find the International Long Distance (ILD) access number?
- How do I enroll my credit or debit card in Auto Pay?
- Will 611611 services work for all phones in my family plan, is there any restriction?
- Can I text 611611 in case of an emergency?
- Will 611611 charge me minutes if I send a text message?
- How many times a day can I use my 611611 service?
- How do I look up a handset Tutorial on my device?
- How do I set up Wi-Fi on my phone?
- How do I check my data usage?
- How can I locate the nearest retailers?
- How do I update my data settings?
- How do I block unwanted calls?
- How do I set up my Voicemail?
- How can I check the status of an order?
- What is Simple Mobile Cloud?
- Why should I use Simple Mobile Cloud?
- Who qualifies for access to the Simple Mobile Cloud?
- What do I see on the home screen?
- What are the system requirements for Simple Mobile Cloud?
- What content can I view?
- What content can I back up?
- How do I back up my phone?
- How do I restore content to my phone?
- How do I upload files to the Simple Mobile Cloud?
- How can I download files from the Simple Mobile Cloud?
- How does the backup work?
- Is there a way to view my Simple Mobile Cloud content on my TV?
- How can I delete files from the Simple Mobile Cloud?
- How do I create Photo Albums?
- How do I favorite content?
- How do I create or add to Playlists?
- Can I play music while still navigating through the Simple Mobile Cloud?
- Can I tell the Simple Mobile Cloud what and how to back up my device?
- What is the maximum number of contacts?
- Is Click-and-Drag supported for Android and iOS?
- Is folder/file management supported by Android and iOS?
- When will I lose my Cloud service?
- How do I check my current usage?
- Can I send or receive text messages with a Wireless Broadband Plan?
- When do plans expire?
- What value-added features are available on my SIMPLE Mobile service?
- What happens if I don't add funds within 90 days?
- To manage your account online:
- Can I send international text messages on my SIMPLE Mobile Plan?
- Can I send MMS messages internationally?
- Does my Plan include 3-way calling?
- Which Wireless Broadband plan is right for me?
- How do I find out what my data usage is on my Wireless Broadband plan?
- Can I switch my Wireless Broadband Plan over right away?
- Can I switch my unlimited nationwide Talk and International text plan to a Wireless Broadband Plan or vice versa?
- Which devices can I use with the Wireless Broadband Plan?
- I don't own a Tablet. Can I use the Wireless Broadband Plan on my smartphone?
- How is this Wireless Broadband Plan different from Wi-Fi?
- How do I use a Wireless Broadband plan with my computer?
- Will my data roll over to the next month with the Wireless Broadband Plan?
- Will I be able to send or receive picture messages with the Wireless Broadband Plan?
- I'm going through my data on my Wireless Broadband Plan too quickly, what would you recommend I do to use less?
- Is my Wireless Broadband Plan tied to a phone number?
- Do the Wireless Broadband Plans require an special SIM card?
- How do I add a service plan PIN via text message?
- How do I change my service plan?
- How do I get more data on my Wireless Broadband Plan?
- What happens when I reach my data allowance on my Wireless Broadband Plan?
- How can I setup automatic payments on my Wireless Broadband Plan to keep my data active?
- When will my Wireless Broadband Plan expire?
- To get account info and usage via SMS:
- Will I be able to send or receive voice calls with the Wireless Broadband Plan?
- What happens if I have one line on Auto Pay and another line that’s not?
- How many extra lines can get the discount on my account?
- When will proration occur?
- What is the Multi-Line Discount?
- What happens if someone on my account wants to opt out?
- Are all lines eligible for this discount?
- Are the plans shared or individual?
- When can I add an additional line?
- How does the Multiline Discount work if I am an existing Simple Mobile customer joining another Simple Mobile account to receive the Multiline Discount?
- How does the Multiline Discount work if I am a new customer joining an existing account?
- When is payment due?
- Can I pay for only one line on the account?
- Can a line be removed?
- Can I use a different payment source for each enrollment on my account?
- Does my account qualify for the Multi-Line Discount if everyone on my account has different plans?
- Can the Multi-Line Discount be combined with another discount?
- Does the Auto Pay Discount still apply now that I have the Multi-Line Discount?
- If a line can be added at any time, won’t each line have a different Service End Date?
- How does proration work?
- What are the SIMPLE Mobile Phone Upgrade Plans?
- How do the SIMPLE Mobile Phone Upgrade Plans work?
- What benefits and features will I get with a Phone Upgrade Plan?
- Can I increase or decrease my current plan?
- What happens if I didn’t get my points this month?
- How do I check my current phone upgrade discount points?
- What phones are available for purchase with my upgrade discount points?
- Can I add this plan with my existing SIMPLE Mobile airtime plan?
- Can I increase my 4G LTE data allotment?
- How do I cancel my phone upgrade plan?
- How are the SIMPLE Mobile Upgrade Plans different from other Unlimited Plans?
- If I use a different Unlimited or Pay As You Plan during the 18 months, will I lose my Upgrade Points?
- How many points do I need in order to be eligible for a phone upgrade?
- What is the Upgrade Discount amount I will get once I reach my 18 points?
- How do I get International Long Distance?
- Which countries are included in the International Long Distance plans?
- What happens if I need to call more than 15 unique numbers on the International Long Distance plan?
- What's the difference between the two International Long Distance options?
- Does unused International Long Distance balance roll over to the next billing period?
- How do I make International calls from the U.S.?
- Does my SIMPLE Mobile Plan support International Roaming?
- Does it work with any plan?
- How does the $10 Pay As You Go*** International Long Distance card card work?
- Does unused balance carry over to the next billing period?
- What locations/destinations are included?
- How do I find out the rates to specific countries/destinations?
- What is the difference between the $10 Pay As You Go*** card and the International Long Distance plans?
- Can I add more than one $10 Pay As You Go*** card a month?
- Can I share my $10 Pay As You Go*** balance on someone else’s phone?
- What if I have both the $10 Pay As You Go*** Card and an International Long Distance plan at the same time?
- Does the balance expire?
- How long does it take to unlock my device for another carrier?
- How do I unlock my personal T-Mobile device?
- I bought my phone at Walmart and was advised that it was unlocked. What do they mean by that?
- I spoke with a customer care agent, and they told me if I purchase a device from your company, I could unlock it. How can I do that?
- Why is it going to take an additional 2 business days for the unlocking instructions to be sent to my email?
- I never received the unlocking instructions email. What should I do?
- Can you unlock my phone without sending an email?
- Can you send me the unlocking code via SMS?
- I have been with your company for several years and cannot unlock my phone. Is there an exception for longtime customers?
- I paid the full price for my phone. Why can’t I unlock it?
- My iPhone is not from your company, so why is it locked by your company?
- Can I unlock my phone since your company has no coverage in my area?
- Can I pay a fee to unlock my phone before the allotted time frame?
- What if my phone cannot be unlocked?
- How can I get my iPhone unlocked by a carrier?
- What is the difference between "Approved" and "Unsupported" Phones?
- I am looking at several different phones, which one should I choose?
- Where can I purchase a tablet?
- I have a 3G iPad, will it work with the Wireless Broadband Plan?
- Are SIMPLE Mobile Phones hearing aid compatible?
- Can I use my own phone with SIMPLE Mobile's service?
- Can I use my own tablet with SIMPLE Mobile's service?
- Where can I find information on my phone's functions and features?
- How can I get a user guide for my phone?
- Where can I buy a SIMPLE Mobile phone?
- What phone models does SIMPLE Mobile offer?
- What additional features are included with a new SIMPLE Mobile phone?
- Where can I find my phone's Serial Number?
- What should I do if I move to another city and need to change to a new local number?
- What accessories does Simple Mobile offer?
- Are any accessories included with my Simple Mobile phone?
- Will my SIMPLE Mobile phone roam?
- How do I know if I will need a Simple Mobile BYOP SIM?
- How do I activate my Simple Mobile BYOP service?
- What is GSM?
- What should I do if I brought a new SIM card and want to transfer the service from my previous SIM card?
- How can I obtain Simple Mobile LTE BYOP service?
- How do I know which SIM to use from my Simple Mobile BYOP Activation Package?
- How do I know if my phone is compatible with Simple Mobile's BYOP Program?
- How do I insert my new SIM card into my device?
- What is BYOP?
- It looks like my phone is trying to send/receive pictures or MMS but then it stops or errors out. What's wrong?
- I cannot send picture or my multimedia messaging (MMS) does not appear to be working.
- Instant messaging (IM) does not appear to be working.
- Text Messaging (SMS) is not working - I get a "Message blocked" response every time I try to send a text message?
- My phone is not listed in the programming guide. How do I get it programmed for Web/MMS?
- I am having trouble with Picture Messaging (MMS)
- My MMS used to work and now it doesn't! Why is that?
- Important update regarding COVID-19
- Are you offering anything for customers who need to call families overseas?
- How is the network functioning?
- How can I make a payment online?
- How are you helping us order devices online?
- What if my plan does not include mobile hotspot?
- Are you helping with data allotment?
- Do you have financial assistance available?
- Why did my enhanced benefits change?
- Are you giving free service to those impacted by COVID-19?
- What activities work best on a 4G network?
- How will I know if my city has 4G LTE coverage on SIMPLE Mobile network?
- What is roaming?
- Do you offer 4G LTE service?
- What services can I use when roaming in Puerto Rico on the SIMPLE Mobile Network?
- Is roaming available on the SIMPLE Mobile Network in Puerto Rico?
- What if 4G or LTE isn't available in my area yet?
- Where does SIMPLE Mobile offer 4G/LTE coverage?
- What phones work with SIMPLE Mobile 3G / 4G / LTE?
- What does it mean for most customers with a 4G-LTE-capable device?
- How do I know whether I am using 4G LTE service?
- What if I'm using my LTE device in a market where LTE is not available?
- How fast is 4G LTE on SIMPLE Mobile?
- Will my Wireless Broadband service work overseas?
- Why is 4G not available in my area yet?
- What happens to my 3G call if I leave the 3G area?
- My phone specs say 1700Mhz 4G LTE. Will I get 4G speeds with your service?
- Where does SIMPLE Mobile have coverage?
- What will I notice when on a 4G / LTE network?
- Do I have to sign a contract?
- What is 3G?
- Do I get charged for 411 calls?
- Is there an early termination fee?
- How do I contact Customer Care & Technical Service?
- What time is customer support open?
- What data speeds will I receive when in Puerto Rico?
- What is SIMPLE Mobile?
- What is the SIMPLE Mobile Unlocking Policy?
- What is 4G LTE?
- What is GSM?
- Do you offer 4G LTE service?
- Does SIMPLE Mobile charge tax on my order?
- Notes and Disclaimers
- What is the Do Not Call list? And is it effective?
- How to block spam calls?
- How can I report a Robocall?
- Why do robocalls hang up?
- Why am I getting so many spam calls?
- How to identify and avoid spam calls/robocalls.
- Are robocalls illegal?
- What are robocalls or spam calls?
- What happens if you answer a spam call?
- What are the different types of spam calls or robocalls?
Can I send international text messages on my SIMPLE Mobile Plan?
Yes, click the following link for details on available countries: International Text Destinations . To send text messages to international destinations that use 10-digit dialing, simply enter the 10-digit phone number of the recipient as you would when sending a domestic text message. To send a text message to a destination outside of the US that does not use 10-digit dialing, you will need to include a "+" symbol, the designated country code, operator code and the cell phone number of the recipient.
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