Selected Product:
iPhone 12 (5G Capable)
Tutorials
- Refill your Plan
- Download My Account App
- Set up Auto Pay
- Sign Up for Rewards
- Get My Referral Code
- Update Contact Info (Name and Contact Number)
- Change Security PIN, Email, or Password
- Add/Delete Payment Methods
- View Payment History
- Enable/Disable Line Lock
- View the Privacy Policy and Privacy Central
- Forgot Password
- Get to Know your My Account App
- Activate a Device
- View and Use Rewards
- T-Mobile - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- Cricket Wireless - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- Consumer Cellular - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- AT&T - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- Boost Mobile - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- Metro - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- Add a Line
- Activate Your Device
- Port My Number
FAQ's
- Why does my iPhone say "SOS", "No Service", or "Searching"?
- What do I do if my device has a SIM Lock, RUIM Lock, or PUK lock error?
- What should I do if my iPhone shuts down on its own OR the battery unexpectedly dies?
- What should I do if my iPhone is running slowly?
- What should I do if my iPhone freezes or is unresponsive?
- What should I do if my screen is zoomed or my icons are large and distorted?
- What should I do if I see the error "Invalid SIM" or "No SIM Card Installed?"
- Why is my phone so warm?
How do I turn off Amber / emergency alerts?
To enable/disable emergency, public safety, and Amber alerts, follow these steps:
- From the main screen, tap the "Settings" icon.
- Tap "Notifications."
- Locate "AMBER Alerts," "Emergency Alerts," and "Public Safety Alerts." Tap the sliders as needed to toggle these options ON/OFF.
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